WhatsApp AI Control

A control panel for Egypt Gold's WhatsApp Business line: AI answers customers instantly, and staff can take over any chat at any moment.

• Client: Egypt Gold
• Industry: Jewellery retail
• Built with: WhatsApp Business, Claude AI, Dashboard

The challenge

Egypt Gold receives a constant flow of WhatsApp questions about prices, availability, and branches. Staff could not answer everyone quickly, especially after hours, and good leads went cold.

What we built

We built a control panel that connects to WhatsApp Business. AI answers customers instantly using an approved knowledge base, and any team member can take over a conversation with one click.

Before

• Customers waited hours for simple answers
• After-hours messages were answered the next day
• No overview of what customers were asking

After

• Instant, consistent replies around the clock
• Staff step in only when a human is needed
• Analytics show common questions and bot performance

Key features

AI that stays on-message

Replies come only from facts the business approved, with a full prompt history.

One-click takeover

A shared inbox lets any agent take a chat from the AI at any moment.

Replies, templates, analytics

Quick replies, Meta templates, and a review queue in one dashboard.